1. How do I place an order on the website?

You can browse our home furnishing products, select your favorite items, and click “Add to Cart.” After confirming the quantity and information, proceed to the checkout page, fill in your shipping information, and complete payment to submit your order.

You will receive an order confirmation email after your order is successfully placed.

  1. How long will it take to receive order confirmation after purchase?

After submitting your order and completing payment, we will send an order confirmation email to the email address you provided.

If you haven’t received a confirmation email, please check your spam/junk mail folder or contact our customer service team.

  1. How long will it take for my order to ship?

We will process your order as soon as possible.

Orders usually begin processing after payment confirmation and are shipped according to stock availability. Please refer to our shipping policy for specific delivery times.

  1. How do I check my order status?

After your order is shipped, we will send you tracking information via email.

If you need to check your order status, please contact us and provide your order number and the email address you used to place the order.

  1. What payment methods do you offer?

We support multiple secure payment methods.

All payment information is processed through a secure payment system; we do not store your complete bank card information.

  1. Do products support one-time purchase?

Yes, all our home furnishing products are sold on a one-time purchase basis.

You complete your purchase by paying the single fee displayed on the order page; there will be no automatic renewals, membership subscription fees, or duplicate charges.

  1. What if there is a problem with the received goods?

If you receive goods that are damaged, have quality problems, or do not match the order information, please contact us immediately.

Please provide order information and relevant photos so that we can assist you in processing the issue as soon as possible.

  1. Can I apply for a return or refund?

Orders that meet the return conditions can be returned or refunded.

Please review our return and refund policy before applying and ensure that the goods are in their original condition.

  1. How do I modify or cancel an order?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order enters the processing or shipping phase, it may not be possible to make changes.