We want every customer to be satisfied with their home furnishing purchases. If you are not satisfied with the product you received, or if there is a problem with your order, please contact us according to the following return and refund policy.

  1. Return Period

You can submit a return request within 30 days of receiving the product.

Before submitting a return request, please contact our customer service team and provide your order number and relevant information so we can confirm the return process.

  1. Return Conditions

To ensure a smooth return process, returned items must meet the following conditions:

The item is in unused condition.
The item retains its original packaging and accessories.
The item is free from man-made damage and stains.
Provide valid order information.

  1. How to Apply for a Return

If you need to return an item, please follow these steps:

Contact us via customer service email.
Provide your order number, purchase information, and reason for return.
Await our confirmation and return instructions.
Send the item back according to the provided information.

Items returned without confirmation may not be processed promptly.

  1. Refund Process

Once we receive and inspect the returned goods, we will confirm the refund based on the condition of the goods.

The refund will be returned to your original payment method within a reasonable time after approval.

Please note:

Processing times for refunds may vary depending on the bank or payment institution.

Refund arrival time depends on your payment service provider.

  1. Damaged or Incorrect Goods

If you receive goods that are damaged in transit, missing accessories, or do not match your order, please contact us as soon as possible.

Please provide:

Order number

Product photo

Problem description

We will provide solutions based on the specific circumstances, including replacement of goods or refund.

  1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet entered the processing or shipping process, we will do our best to assist with cancellation.

Once the order has been shipped, it may need to be processed according to the return procedure.

  1. Situations Not Eligible for Refund

The following situations may not qualify for a refund:

Submitting a return request after the deadline
The item is visibly used or damaged
Problems caused by improper customer handling
Missing necessary accessories or packaging

  1. Contact Us

If you have any questions about our return and refund policy, please contact us:

Email: popularmalluk@outlook.com

Return Address:

(86 Jack Cornwell Street, London, England, E12 5FB)

We appreciate your understanding and support and will do our best to provide you with a simple and worry-free shopping experience.